ISOKING Rock Wool Board Orders Surge

To our respected ISOKING brand partners and customers:

On the occasion of the end of the year and the beginning of the year, ISOKING would like to extend its sincerest greetings and thanks to you! Thank you for your long-term trust and support. Your choice has contributed to ISOKING's steady development and excellent quality in the field of rock wool fiber insulation materials. With the approaching of the Spring Festival bell in the the Year of the Snake, we know that this is not only a traditional festival for family reunion, but also a key time node for project sprint and material storage for the entire building materials industry. The strong demand before the holiday and the possible supply chain fluctuations after the holiday have become industry consensus.

We are pleased to see that the current market demand for high-quality rock wool boards is showing an exceptionally strong trend. This is due to the combination of multiple factors: on the one hand, the country's policies on green buildings, energy conservation and emission reduction continue to deepen, and fire safety standards continue to improve, prompting more new construction and renovation projects to actively choose A-level fireproof insulation materials that meet high standard requirements. ISOKING rock wool board, with its excellent fire performance (A-level non combustible), outstanding insulation effect, excellent sound absorption and noise reduction ability, and good hydrophobicity and breathability, has naturally become the first choice in the market. On the other hand, many project parties are actively pushing forward the construction period due to uncertain factors such as logistics delays and labor shortages caused by the Spring Festival holiday, striving to complete the construction of key parts or material entry before the holiday. This has led to a significantly earlier and highly concentrated procurement window for key building materials such as rock wool boards. We have observed that many long-term cooperative old customers, based on their familiarity with previous years' experience, have taken precautions and communicated order plans with us weeks or even months in advance to ensure a smooth project supply chain.

Faced with such surging market demand and high customer trust, ISOKING is making every effort. In order to maximize customer order demand and ensure stable and reliable supply, our multiple brand rock wool board production lines are operating at full capacity and high intensity. From high-temperature melting of ore raw materials, to precise control of centrifugation into fibers, to cotton collection, pendulum, solidification, cutting, and veneer (as required by customers), each process is efficiently and strictly executed in collaboration with automation equipment and experienced operators. Through scientific production scheduling management and overtime arrangements, we are striving to ensure that every inch of rock wool board carries our strict requirements for quality and commitment to timely delivery. Our goal is very clear: to do our best to ensure that every customer's order arrives at the project site within the expected time.

However, in order to support ISOKING's long-term and sustainable development in the future, and to continuously provide the market with more stable and high-quality rock wool products, we cannot ignore a crucial and necessary task - annual equipment maintenance and upkeep. ​​

As you know, modern rock wool production lines are complex system engineering involving harsh working conditions such as high temperature, high pressure, and precision machinery. High intensity full load operation places extremely high demands on the stability and accuracy of the equipment. To ensure that production in the coming year can continue to maintain optimal conditions, minimize unplanned downtime risks, and further improve production efficiency and product quality consistency, the company's management has carefully evaluated and has developed and will soon implement an annual maintenance program (AMP) for the entire plant. ​​

This maintenance work is not a simple routine inspection, but a deep and comprehensive systematic maintenance and overhaul. The plan includes (but is not limited to):

1. Furnace system maintenance: Thoroughly inspect and replace necessary refractory materials, electrode systems, temperature control systems, etc. of the furnace to ensure the stability and thermal efficiency of the melting process.

2. Calibration of Fiber Forming and Cotton Collecting Equipment: Precise calibration and key component maintenance of centrifuges, settling chambers, cotton collecting and pendulum systems are carried out to ensure the uniformity of fiber fineness and distribution, which is the foundation of excellent physical properties of rock wool boards.

3. Maintenance of curing oven: Check the conveyor chain plate, heating element, air circulation system, and temperature uniformity inside the curing oven to ensure thorough curing of the product and compliance with physical performance standards.

4. Adjustment of cutting and shaping equipment: Conduct precision retesting and adjustment of precision machining equipment such as cutting blades, grinding tools, and cutting boards, and replace worn parts if necessary to ensure accurate product dimensions and smooth appearance.

5. Inspection of PLC control system and automation components: Conduct a comprehensive investigation, data optimization, and software updates on the central control system and various node sensors and actuators of the production line to improve the reliability and intelligence level of the system operation.

6. Public works inspection: Conduct systematic maintenance and upkeep of supporting power supply and distribution systems, compressed air systems, cooling water systems, etc.

7. Safety facility inspection: Conduct a thorough inspection and testing of all safety protection devices, alarm systems, fire-fighting facilities, etc. related to the production line to ensure the intrinsic safety of the production environment.

In order to minimize the impact on current order fulfillment as much as possible, after careful planning, we will adopt a "rotating downtime maintenance" approach. That is to say, it is not a one-time complete shutdown, but arranging each production line to stop for maintenance and upkeep in a compact schedule, in an orderly and staggered manner. This approach requires extremely complex and precise scheduling coordination and resource allocation, aiming to utilize the "gaps" in the production line to ensure the continuous progress of core production tasks while completing high-quality maintenance operations.

However, the execution of maintenance work will inevitably lead to phased shutdowns of individual or partial production lines. In addition, maintenance usually requires a certain amount of time for equipment hot commissioning, process parameter adjustment, and reaching production stability again, which objectively puts phased pressure on our overall production capacity output. Therefore, considering multiple factors such as the current surge in orders, full equipment production, and maintenance scheduling, we must honestly explain to you:

It is expected that the regular delivery cycle for some rock wool board products will inevitably be extended from mid to late December this year until a period after the Chinese New Year (approximately until the beginning of the new year). ​​

We deeply apologize for any inconvenience this may cause! At the same time, we hope that this candid communication can provide you with key decision-making basis.

Based on the above situation, we strongly recommend and earnestly request all partners and customers, whether it is the need to add existing orders or the upcoming launch of new projects:

Please attach great importance to and plan and submit orders as soon as possible! Early delivery is the core key to ensuring that you receive the required rock wool board products on time. Do not estimate the current situation based on the regular delivery cycle. The capacity space occupied by submitting orders now is the most valuable. ​​

Provide as detailed product specifications, quantities, and delivery window requirements as possible (if allowed), which will help us coordinate resources and logistics arrangements more accurately for you. ​​

For particularly urgent or high demand projects, please contact your dedicated account manager as soon as possible. We will make every effort to evaluate feasibility and try to find the best solution for you (such as possible capacity allocation or priority coordination).

Don't worry, your order is our most important mission! The entire ISOKING team - from sales and customer service to production, quality inspection, warehousing, and logistics - has entered a highly prepared state. We will wholeheartedly provide you with the most efficient and professional service and support. ​​

The sales and customer service team will remain highly responsive, communicating details, confirming requirements, answering questions, and providing professional selection advice and order processing support to you as soon as possible.

The production team will scientifically coordinate the existing production capacity, optimize maintenance scheduling and start-up time to the greatest extent possible, and strive to improve effective output while ensuring quality.

The logistics team will plan transportation capacity in advance, coordinate the best transportation routes and methods, and strive to deliver finished products safely and quickly.

The after-sales team will also be on standby at any time to follow up on your usage.

Our common goal is to do our utmost to ensure that your high-quality ISOKING rock wool board arrives at the project site on time, and to guarantee that your project schedule will not be affected by our supply issues! ​​

ISOKING always adheres to the concept of "survival through quality and development through reputation". Our efforts during this special period before and after the Spring Festival are not only to meet current needs, but also to ensure through strict maintenance that we can continue to provide the market with rock wool board products with more stable performance and superior quality in 2025 and the future.

We are well aware that ISOKING products are one of the core elements for many national key projects, industrial plants, commercial buildings, and residential buildings to achieve greater energy efficiency (significantly reducing building operating energy consumption), safety (the highest level of fire protection), and comfort (improving indoor sound environment and temperature and humidity comfort). This responsibility inspires us to pursue excellence in production and management. Year end maintenance is precisely to lay a more solid foundation for production in the coming year, ensuring that equipment is in the best condition and producing rock wool fiber insulation materials that meet or even exceed strict global standards such as national and European standards.

We understand that the stability of the supply chain is crucial for your project. This advance communication hopes to reserve valuable decision-making and action time windows for you. Early action is the best strategy to avoid potential delay risks. We highly value the long-term partnership we have established and maintained with you.

If you have any questions or special requirements regarding the current supply situation, expected delivery time for specific products, technical specifications, or order details, please contact our customer service department or your dedicated business representative immediately. Our team will maintain a smooth communication channel 24 hours a day (phone/email/online), "please feel free to contact", and we will do our best to provide you with practical and feasible solutions.

Thank you again for choosing the ISOKING brand and providing us with growth support! Your understanding and cooperation are crucial for us to cope with the current special period. Let's work together to ensure the smooth progress of pre holiday projects and welcome a new year full of opportunities together!

Best wishes to Shangqi, and I wish you a happy Chinese New Year and all the best! ​​

Respected by the ISOKING brand team